Refund Policy



At DIYArtJourney.com, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, please review our refund policy below.

Returns & Refunds

We accept returns and offer refunds under the following conditions:

  • Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.

  • Return Request Window: You must initiate your return request within 30 days of receiving your order.

  • Non-Returnable Items: Personalized or custom-made products, sale items, and gift cards are non-refundable.

How to Request a Return

To start the return process, please email our support team at [Insert Contact Email] with the following details:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Once your request is approved, we will provide return shipping instructions. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • Approved refunds will be processed to your original payment method within 5-10 business days.

  • If the refund does not appear after this period, please check with your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos of the product. We will offer a replacement or full refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account or payment method.

  2. Contact your credit card company; it may take time before the refund is officially posted.

  3. If the issue persists, email us at DIYArtJourney@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 30 days of receiving your order.

For any further questions regarding our refund policy, please reach out to us at [Insert Contact Email]. We’re here to help!

Thank you for shopping with DIYArtJourney.com!