Shipping Policy
Processing Time
Orders are typically processed within 2-5 business days. During peak seasons or sales events, processing may take longer. We will notify you of any significant delays.
Shipping Time & Methods
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7-15 business days.
- Express Shipping: Estimated delivery within 5-10 business days.
Shipping times vary depending on your location and may be affected by factors beyond our control, such as customs processing and carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and chosen shipping method. Occasionally, we offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order is shipped, we will provide a tracking number via email. You can track your order using the carrier’s website.
Customs, Duties & Taxes
For international orders, import duties, taxes, and other charges may apply. These fees are determined by your country’s customs policies and are the buyer’s responsibility. Please check with your local customs office for more details before placing an order.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please check the tracking information first. If you need further assistance, contact us at DIYArtJourney@gmail.com, and we’ll be happy to help.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers. If your order has already been shipped, we may not be able to make changes.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us at DIYArtJourney@gmail.com within 7 days of delivery with photos of the issue. We will work with you to resolve the problem as quickly as possible.
Contact Us
For any questions about our shipping policy, feel free to reach out to us at DIYArtJourney@gmail.com.